Refunds and cancellations

Duplicate payments

If you paid the same maintenance bill twice, or money left your account but the payment was not recorded in OMO, write to aarambhlabs@gmail.com with your flat number and the UPI or transaction reference. We check it against the gateway and refund to the source account in 5 to 7 working days.

Failed transactions

If a transaction fails but your bank has already debited the amount, it usually auto reverses within 2 working days. If it has not come back after that, write to us with the reference and we will chase the gateway for you.

Refunds of maintenance that was correctly collected

This one is the committee's decision, not ours. Maintenance money belongs to the society, not to OMO. We only move it and record it. If you believe a bill was wrong, raise it with your committee. If they approve a refund, we process it and the entry appears in the society ledger with their approval attached.

Cancelling a subscription

A society may cancel its OMO subscription at any time. Cancellation takes effect at the end of the billing month, and there is no cancellation fee. The society keeps access until the end of that month, and on request we provide an export of its records.

The pilot

The pilot plan is free for the first three months for one society. Nothing is charged, so there is nothing to refund. A society on the pilot can walk away at any point.

What we need from you

• Your society name and your flat number.
• The UPI or transaction reference from your bank or app.
• The amount and the date of the payment.

With those three things a refund is usually straightforward. We acknowledge every refund request in writing and tell you the date the money was sent back.